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Desktop Support Engineer@ Sweden

HCL Technologies

Name: HCL Technologies


English, Swedish
18-06-2018
Permanent
Code: DSE_Sweden
Sweden, Stockholm
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Skillset
• Minimum 6 yrs hands on experience as deskside/Onsite support/local IT engineer
• Experience in Providing Hands & feet Support for Network and Datacenter
Equipment's/Devices
• Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting
skills
• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint
etc.)
• Strong desktop support knowledge including hardware, software, and networking
concepts
• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
• Basic understanding of Audio/Video equipment and conference room setup
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
Windows Native tools tool. Escalations
• Troubleshoot and assist end users with mobile device setup, activations and
performance issues.
• Handheld – Blackberry, Android & IOS support knowledge
• Strong Customer service skills
• Strong written and verbal communication skills
• Good Understanding of ITIL processes
• Hand on Experience on ITSM tools like Service Now

Mandatory Certification
• A+ Certified or Equivalent Certified

Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance

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