Turkish Speaker Quality Analyst
Amazing opportunity to join the world’s largest social media platform on a permanent basis.
OVERALL PURPOSE OF JOB
The responsibility of the quality analyst is to perform and conduct quality review on items processed by
analysts in accordance to the sampling population agreed between the client and Accenture. The quality
analysts are empowered to provide immediate feedback to analysts that have error trends or have been
incurring errors above the normal range.
The difference between the CL12 and CL11 Quality Specialist is that CL11 Quality Specialists will have
reporting responsibilities while CL12 Quality Specialists will perform quality reviews.
Key Duties and Responsibilities:
▪ Review quality samples agreed upon by the client and Accenture within specified TAT
▪ Ensure high level of compliance on Audit of Audit scores
▪ Perform analysis on quality trends and flag quality-related risks to the project leadership
▪ Ability to conduct coaching sessions to ensure process consistency and reduce error disputes.
▪ Provide feedback to analysts to follow approved guidelines, procedures, processes in a consistent
▪ Reporting duties and special projects will be assigned to quality specialists at a higher career level